FAQ
Here is almost everything you would like to know about our company, mission, and products. If you still have any questions please contact us and we will be glad to answer your questions.
Q. What are the benefits of using our deep conditioner hair growth mask?
A. Based on our customer feedback, they found our hair mask beneficial for the following,
- To have soft silky hair
- To get good bounce and volume
- Dandruff control
- Help with itchy scalp
- Reduce Hair fall
- Hair regrowth
- Act as a detangler, especially for curly hair
- Freeze control and well-defined curls
- Strengthening hair shaft
- Reduced hair breakage
Q. Who can use your deep conditioner hair growth mask?
A. Our hair mask is suitable for all hair types, especially oily and normal hair/scalp. If you have dry hair and scalp please contact us and we can customize it for you.
Q. Can your deep conditioner hair growth mask be used for children?
A. Our hair mask is made from all-natural ingredients and some of our customers have benefitted from using it on their children aged 8 and older.
Q. Where your products are manufactured?
A. Our products are manufactured in the USA.
Q. What is the shelf life of your deep conditioner hair growth mask?
A. Our hair masks are lab tested for 3 months of shelf life at room temperature from the date of manufacturing. If you refrigerate it, then it has a stable shelf life of 9 months. We manufacture our products when we receive an order, so our customer gets close to 3 months of shelf life at room temperature and 9 months with refrigeration.
Q. Do you use pre-made bases?
A. No. Our products are made from scratch using proprietary, custom formulas developed and owned by Sattva Natural.
A. No. Our products are made from scratch using proprietary, custom formulas developed and owned by Sattva Natural.
Q. What is the pH of your products?
A. All of our w products have a pH range of 6.0 - 7.0. The pH of our anhydrous products is meaningless as oils do not yield pH values.
Q. Why isn't my jar/bottle filled to the rim?
A. Most cosmetic containers have a 1 oz. overflow capacity so expects .5" - 1" of space between the fill level and the top of your container. Our stiff products may shift in their containers creating an air pocket. The presence of an air pocket is not an indication that your jar was underfilled. Our containers are filled by fluid volume or net weight to the capacity listed on the label.
Q. Why is this product lighter/darker than the last one I received?
A: We do not use artificial dyes or colors in our products. Our products are colored/tinted by the natural herbs and oils we use which may vary from season to season and batch to batch.
A: We do not use artificial dyes or colors in our products. Our products are colored/tinted by the natural herbs and oils we use which may vary from season to season and batch to batch.
Q. Why is this product slightly thinner/thicker than the last one I received?
A. Sattva Natural products are made fresh using natural oils and butter so slight differences in texture from batch to batch may occur. This will not affect performance.
A. Sattva Natural products are made fresh using natural oils and butter so slight differences in texture from batch to batch may occur. This will not affect performance.
Q. Are your products available in salons or stores?
A. At this time our products are not available in salons or stores.
A. At this time our products are not available in salons or stores.
Q. Do you ship outside of the USA?
A. We do not ship outside of the USA.
A. We do not ship outside of the USA.
Q. How long will it take to receive my products?
A. Please refer to our shipping policy.
Q. What is your Cancellation / Return / Refund Policy?
A. Please refer to our cancellation/return/refund policy.